New update is coming
We want to inform our users about a recent issue that has been identified and addressed in our health monitoring applications. This update concerns the display of Category and Medication information on the "Record" page.
Issue with empty Category/Medication is solved and will be available soon.
We understand that some users have noticed that their chosen Category and Medication entries are not appearing on the "Record" page as expected. We want to assure you that this is a display issue only and does not affect the integrity of your data.
(Category and medication are being saved correctly into database according your choose, they just aren't displayed on the "Record" page now)
It's important to note that despite this display issue, all your Category and Medication selections are being correctly saved in our database. Your data is safe and accurately recorded. The problem is limited to the visual representation on the "Record" page and does not impact the underlying data or any reports or analyses based on this information.
Our development team has successfully identified the root cause of this issue and has implemented a fix. We are currently in the final stages of testing to ensure the solution works as intended across all our applications.
What to expect in the upcoming update:
- Correct display of Category and Medication information on the "Record" page
- Consistent representation of your selections across all areas of the app
- No action required from users – your existing data will display correctly once the update is installed
We anticipate that this fix will be included in our next app update, which will be submitted to the App Store very soon. We recommend keeping automatic updates enabled for our applications to ensure you receive this fix as soon as it becomes available.
We sincerely apologize for any inconvenience or confusion this display issue may have caused. We appreciate your patience and understanding as we work to deliver the best possible experience with our health monitoring tools.
As always, we value your feedback and encourage you to reach out if you have any questions or concerns. Your input helps us continually improve our applications and provide the reliable, user-friendly health monitoring experience you expect and deserve.
Thank you for your continued support and trust in our products. We're committed to resolving this issue promptly and look forward to delivering an improved experience in the very near future.
- Written by: Anatoly Butko
BGluMon 6.0.1 is available in Appstore now.
We are pleased to announce that BGluMon 6.0.1 is now available and functioning as intended. The critical issues reported in the previous version have been successfully resolved, ensuring a stable and reliable experience for our users.
All look fine now.
Our team has carefully reviewed and tested the latest version, and we're confident that the app is now performing optimally. We appreciate your patience during the update process and thank you for your continued support.
CSV Data Import Feature
We've received feedback from some users who have encountered difficulties when attempting to import CSV data into BGluMon. We want to address this issue and provide some guidance to ensure a smooth import process for all our users.
The challenge with CSV imports often lies in the varying date and time formats used in different countries. Due to this diversity, it's challenging to create a one-size-fits-all solution that covers every possible format. However, we are committed to helping each user successfully import their data.
If you are experiencing issues with CSV import:
- First, ensure that your CSV file is properly formatted and contains all the necessary fields required by BGluMon.
- Pay special attention to the date and time format in your CSV file. The app expects dates and times to be in a specific format.
- The correct format for date and time in BGluMon is: 'MMM dd, yyyy, HH:mm:ss'
- For example, a correctly formatted date and time would look like this: 'Oct 1, 2012, 15:34:23'
If you've ensured your data follows this format and you're still encountering issues, we're here to help. Please send us a few sample rows from your export file, and we will provide you with the correct date/time format values to use for a successful import.
We understand the importance of being able to import your historical data and are committed to helping each user overcome any obstacles in this process. Your data is crucial for effective glucose monitoring, and we want to ensure you have access to all your information within BGluMon.
As always, we appreciate your feedback as it helps us improve BGluMon and provide a better experience for all our users. If you have any other questions or concerns, please don't hesitate to reach out to our support team.
Thank you for choosing BGluMon for your glucose monitoring needs. We're committed to continually improving our app to serve you better.
- Written by: Anatoly Butko
BGluMon 6.0.1 - urgent fix
BGluMon 6.0.1 with urgent fix is submitted to AppStore and asked for expedited review.
Dear BGluMon users,
We want to inform you about an important update concerning BGluMon, our glucose monitoring application. We have identified a critical issue that may cause the app to crash at startup for some users. Our development team has worked swiftly to address this problem, and we have submitted version 6.0.1 to the App Store with an urgent fix. We have also requested an expedited review from Apple to ensure this update reaches you as quickly as possible.
If you are experiencing issues with BGluMon, please follow these important instructions:
- Do not delete the application from your device. Doing so may result in the loss of your valuable health data. We understand how crucial this information is for managing your glucose levels effectively.
- Wait for the corrected version. We are doing everything in our power to make the fixed version available as soon as possible. We appreciate your patience during this time.
- Backup your data as a precaution. While we don't anticipate any data loss, it's always wise to have a backup. You can save your data by following these steps:
- Connect your device to a computer with iTunes.
- In iTunes, navigate to your device's File Sharing section.
- Look for BGluMon in the list of apps.
- In the BGluMon Documents folder, you will find a folder named "Database".
- Save this Database folder to your computer's hard drive.
If you have already uninstalled the application:
If you reinstall the application - You can start using the application before the coming update, but you will lose your previous data. However, if you followed the backup procedure described above before uninstalling, you will be able to restore your data once the updated version is available.
We sincerely apologize for any inconvenience this may have caused. We understand the importance of BGluMon in managing your health, and we are committed to resolving this issue as quickly as possible. Our team is working around the clock to ensure that the app is stable and reliable.
We will provide further updates as soon as the new version is approved and available on the App Store. Thank you for your understanding and continued support.
If you have any questions or concerns, please don't hesitate to contact our support team.
- Written by: Anatoly Butko
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